Frequently Asked Questions

We coordinate events by sourcing, organising and managing trusted suppliers on your behalf, saving you time, stress, and guesswork.

No. We are an event coordinator, not the service provider. We manage the organisation and communication, while services are delivered by our trusted suppliers within our network.

Yes. Every event is different, and our services can be tailored to suit your specific needs. We can offer event planning as a supplier.

Yes. We work with events of all sizes, from intimate gatherings to large-scale events.

We coordinate a wide range of events including private celebrations, corporate events, brand activations, weddings and social gatherings. Our approach is flexible and adapts to the style and scale of each event.

While we are London-based, we can coordinate events across the UK and internationally, subject to scope and availability.

Yes. We can liaise directly with venues to coordinate logistics, timings, access, and supplier requirements, ensuring everything runs smoothly and complies with venue guidelines. We also offer venues within our supplier network.

That's entirely up to you. Some clients prefer a hands-on approach, while others want us to manage everything end-to-end. We adapt our level of involvement to suit your preferences.

Yes. You'll have a dedicated point of contact at Triple Eight London throughout the planning process.

Yes. We coordinate communication with suppliers during planning to keep everything clear and organised, and to save you time.

Yes. We manage supplier contracts, confirmations, and key documentation, ensuring all details are agreed and clearly recorded.

Yes. Where applicable, we create detailed timelines and schedules to ensure everyone involved understands their role and timing on the day.

Yes. On-site coordination is available as an additional service, just let us know if you'd like this included.

We assist with post-event coordination such as breakdown, follow-ups and feedback where required.

We work with a trusted network of suppliers who have been selected based on experience, reliability, quality of service and feedback from previous events. We also regularly review and expand our network to ensure we're offering the best possible options for every event.

Yes. We'll present suitable supplier options and quotes for your approval before any bookings are confirmed.

We offer choice within our trusted supplier network, giving you access to a range of suppliers across different event industry categories so you can select the styles and services that best suit your event.

Yes. If you already have suppliers in mind, we're happy to work alongside them, provided they meet the event's requirements and standards.

Absolutely. We'll work with your budget and advise on the best way to allocate it, suggesting options and alternatives where needed to get the most value.

Yes. We receive discounted rates from suppliers and negotiate the best possible pricing on your behalf wherever available. In many cases, clients benefit from better pricing, trusted suppliers and professional coordination, all without the hassle of managing multiple suppliers themselves.

Our coordination services are charged separately, but clients are not marked up on supplier services. Through our supplier network and negotiated rates, many clients achieve equal or better pricing than sourcing independently, with the added benefit of professional planning and support.

No. All coordination fees and costs are clearly outlined upfront, with full transparency throughout the planning process.

• Once a quote is agreed, a deposit secures your booking
• The remaining balance is payable as outlined in your contract
• All payments are made to Triple Eight London, who manage supplier payments securely

Yes. Client funds are held securely and released to suppliers in accordance with agreed terms and post-event confirmations where applicable.

As early as possible, especially for popular dates or larger events. That said, we can also help with shorter-notice bookings depending on availability.

If plans change or issues arise, we'll work quickly to find practical solutions and keep everything on track. Clear communication is always our priority.

Yes. We're experienced in managing time-sensitive changes and last-minute requests, and we'll always aim to find practical solutions where possible.

Cancellation and postponement terms are outlined in your contract. We will always make reasonable efforts to:

• Minimise costs
• Transfer services where possible
• Postpone event date if available (charges may apply)

We'll usually begin with your event date, location (if confirmed), guest numbers, budget range, and overall vision. From there, we'll guide you through the next steps.

Simply get in touch via our enquiry form or email. We'll arrange an initial conversation to understand your event and outline how we can help.